FAQs

Frequently Asked Questions (FAQs) - HRSmartOnline

1. How do I place an order?

• Simply browse through our website and add your desired products to the cart. Once you're ready to check out, click on the "Cart" icon, review your order, and proceed with the payment. Follow the easy steps to enter your shipping details and complete your purchase.

2. What payment methods do you accept?

• We accept a variety of secure payment options, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • Online wallets (PayPal, Stripe)

  • Bank Transfers (depending on your location)

3. How do I track my order?

• Once your order is shipped, you'll receive an email with a tracking number. You can use this number to track your order through our website or the courier's tracking system.

4. How long will it take to receive my order?

• Delivery times depend on your location and the shipping method you select at checkout. Typically, orders are delivered within 5-7 business days for standard shipping, but this may vary based on your address.

5. Can I change or cancel my order?

• If your order has not yet been processed or shipped, you can request a cancellation. Simply contact our customer service team as soon as possible, and we'll do our best to assist you. Once the order has been shipped, it cannot be canceled, but you can follow the return process once the item arrives.

6. What should I do if I receive a damaged or defective item?

• If you receive a damaged or defective item, please contact us immediately. Provide photos of the damaged item and packaging, and we will arrange a return or replacement at no extra cost to you.

7. How do I return an item?

• If you’re not satisfied with your purchase, you can return the item within 30 days of receiving it. Visit our Return and Refund Policy page for detailed instructions on how to initiate a return and the conditions for returning items.

8. Do I have to pay for return shipping?

• If you are returning an item due to damage or a defect, we will cover the return shipping costs. However, if you are returning an item for reasons other than defects (e.g., changing your mind), you will be responsible for the return shipping fees.

9. Are there any products that cannot be returned?

• Yes, certain products are non-returnable, including:

  • Gift cards

  • Downloadable software or digital products

  • Custom-made or personalized items

  • Products marked as final sale or non-returnable

10. Do you offer exchanges?

• We currently do not offer direct exchanges. However, if you wish to exchange an item for a different size or color, you can return the original product and place a new order for the desired item.

11. Is my personal information safe on your website?

• Yes, we take your privacy and security seriously. We use industry-standard encryption technology to secure your personal and payment information. For more details, please refer to our Privacy Policy.

12. Do you offer international shipping?

• Yes, we offer international shipping to many countries. Shipping fees and delivery times vary depending on your location. You can view the shipping options at checkout.

13. How do I contact customer service?

• If you have any questions or need assistance, our customer service team is here to help. You can contact us through our Contact Us page, or reach out via phone or email. We strive to respond to all inquiries within 24-48 hours.

14. Do you offer gift cards?

• Yes, we offer gift cards for purchase. They can be used to shop for any product on our website. Gift cards are available in various denominations and can be purchased through our website.